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Volunteer Role Descriptions

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About the Descriptions

These role descriptions – referred to in the overview of volunteering at the arts centre – are intended to give you an idea of what each volunteer role entails, but the duties may vary from time to time, depending on the specific requirements of an event.

Volunteer roles described:

To apply:

Volunteers in Action

Administration Support

There are a number of areas that volunteers can support our team in the office:

  • Some of these roles are project specific and as such have a beginning and end, which may suit people who cannot offer a long-term commitment or are looking to volunteer between jobs, in university holidays, etc.
  • Others are ongoing which are suited to volunteers able to make a regular commitment.

For office based support, generally volunteering takes place Monday – Friday, morning or afternoon. Due to limited desk and computer space our office can normally only accommodate one volunteer at a time, so generally volunteers work for either an afternoon or a morning.

Shop Admin Support

Duties:
To help with stock control for shop, product sourcing & general admin.
Commitment level:
fortnightly/monthly

Digitising Records

Duties:
sorting & digitising boxes of archival records about the LAC; old programmes, etc
Commitment level:
fortnightly/monthly, but this is an area of support with a beginning and an end
Desirable skills:
background in handling records e.g. library or archive would be ideal.

Programming Support

Duties:
helping to draft contracts, liaise with agents over print & marketing materials, technical specs etc, research ideas
Commitment level:
fortnightly.

Fairs & Visual Arts Support

Duties:
assisting our Visual Arts Curator with a wide range of tasks both leading up to and during a fair or exhibition, including mailing out leaflets, updating spreadsheets, greeting artists or exhibitors, helping to hang or label artwork for display
Commitment level:
variable depending on time of year.

For All Admin Support Roles

Essential skills:
good computer skills including using Excel & Word; a methodical and accurate approach particularly with data entry tasks
Desirable skills:
the ability to work in a busy environment.

Marketing and Publicity Support

If you have a background in publishing or marketing & PR then we are looking for volunteers to help in the following ways:

Landmark Times – Editor

This is our quarterly newsletter which goes to our members and other supporters. The editor agrees the content with the Centre Manager and Chair of Trustees and is responsible for compiling the stories & pictures and setting them into Publisher (training will be given if required) ready for printing.

Commitment level:
currently produced 3 times a year, could be done from home if preferred
Essentials skills:
you will be confident in writing copy.

Social Media

If you are proficient at uploading content for Facebook, Twitter, Insta, TickTok & YouTube then we need you!

You will follow a protocol and house style for posting news and updates in collaboration with other members of our team based around our schedule of events.

Commitment level:
ideally weekly, could be done from home.
Essential / Desirable skills:
able to use scheduling programmes, confident in tagging, resizing images, etc.

General Marketing

Designing & setting basic posters/flyers; organising distribution including physically trying to get them up in shops, libraries, anywhere!

When:
flexible, week days
Commitment level:
Flexible, according to level of events taking place.
Desirable skills:
creative, design skills with an eye for detail.

Event and Exhibition Preparation – the Lift It & Shift It Gang

As a busy centre, we want to create a new team to support our staff with setting up and taking down equipment for concerts, exhibitions and other events.

Our huge main space is extremely flexible and can be set up in a number of different ways, but that also means we frequently need to re-set equipment which takes time.

For example, it can take three hours to correctly set up 329 numbered chairs in the right place or four days to set up all the stands for an art fair. With more help we can reduce changeover times.

When:
daytime Monday – Friday & occasionally weekends
Commitment level:
ad hoc depending on our events programme. Some weeks we will have multiple events requiring several re-settings of equipment whilst other periods will be quieter.
Duties:
involve setting out chairs, staging units, tables etc for a concert; putting up exhibition display panels, tables, chairs, signage for exhibitions; setting up the bar area & generally making sure all equipment needed for an event is in place
Desirable skills:
a degree of physical fitness and the ability to lift and carry chairs etc. Training in safe handling will be given and protective clothing supplied where appropriate (e.g. riggers’ gloves).

Event and Exhibition Stewarding

Stewarding at events is an important role as it helps us ensure all our visitors have a good experience, gain valuable feedback and ensure we fulfill our legal obligations under the terms of our premises license

For example, at every concert we are required to have stewards positioned at each Fire Exit throughout the performance.

When:
Monday–Sunday, occasionally daytime, but more normally evenings
Commitment level:
ad hoc depending on our events programme, but we need a minimum of 4 volunteers at every event open to the public so we ask volunteer stewards to commit to a minimum of 1 event every month
Duties:
assisting Front of House & House Manager during events and exhibitions. Specifically includes: meeting & greeting audience/visitors & ensuring that they have an enjoyable visit; tearing tickets; showing audience members to their seats; carrying out marketing; selling merchandise; manning fire exits & assisting the evacuation of the building in an emergency
Desirable skills:
pleasant, helpful manner; able to stand for periods of time.

Café and Bar

The café and bar are important income generators for the Landmark and an efficient friendly service is delivered by our team at exhibitions, concerts and other events. The café is normally open for fairs and the bar during evening concerts and events.

The Bar at concerts is normally entirely run by volunteers under the direction of the House Manager. You will need to be aged 18 or over and attend a short training session on licensing laws to volunteer for the bar.

The Café at our fairs is run under concession by Enjoy Catering, who provide their own staff but are also grateful for volunteer help particularly around the busy lunchtime period. Volunteers also help by delivering lunches to exhibitors at fairs.

When:
  • Bar: Monday – Sunday evenings, 3 – 4 hour shifts
  • Café: Saturday & Sunday morning or afternoon, 2 - 3 hour shifts; plus occasional weekday times for specific events.
Commitment level:
ad hoc depending on our events programme, but we need 3 bar volunteers at every event so we ask volunteer bar stewards to commit to a minimum of 1 event every month.
Duties:
taking money; serving food and drink; clearing tables; keeping café/bar area clean and tidy; collecting glasses at the end of an events
Desirable skills:
ability to remain calm during busy intervals; methodical approach; able to stand for periods of time; experience of cash handling.

Garden / Grounds Maintenance

Most of the grounds around the Landmark are the responsibility of the housing association, with whom we share the site. However, we are responsible for a large area known as ‘The Woodland Garden’ which fronts the Kingston and Ferry roads and also for the shrub & flower beds immediately against the building.

All tools are provided.

When:
Thursdays between 09.30 and 12.30, but other times are possible too
Commitment level:
weekly or fortnightly, depending on your availability
Duties:
trimming the hedges, weeding, clearing away any litter, clearing the paths and re-mulching if required
Desirable skills:
an interest in gardening and being outdoors.

Contact Us…

Opening Hours

Wheelchair Users

  • Accessible events & classes: marked with the wheelchair symbol.
  • For advice on parking: please telephone LAC Office in advance

Hearing Assistance

  • Main hall: an induction loop is installed.

Food and Drink

  • Café / bar: open for most events; check event listing. For our fairs caterer Enjoy! operates the café, serving tasty home-made food as Enjoy!@The Landmark. What's available at the bar / café.
  • Pre-show supper: available for events marked supper. See event listing for menu and booking deadline. Catering by Enjoy!.

Our Address

Landmark Arts Centre Ferry Road Teddington TW11 9NN United Kingdom

(in South West London, between Twickenham, Richmond, and Kingston-upon-Thames).

Locate on Google Maps or on Bing Maps.

What the building looks like

Travel Options

  • Train: Waterloo to Teddington (approx. 35 minutes), then just over 10 minutes' signposted walk
  • Bus: R68, 281, 285 all stop outside the Centre (‘Teddington Lock’): Stop M across the road, Stop U on the same side, or Stop Y nearby on Kingston Road. Also, 33 via Waldegrave Road, Stop A or Stop B opposite (both ‘Teddington Library’). Bus spider maps.
  • Tube: District line to Richmond and then bus R68 (above)
  • Cycle: on-site parking for up to 12 bicycles
  • Car: no parking on site but free parking in surrounding streets.

TfL's Journey Planner

How to Book…

  • Online: where indicated.
  • By phone: Box Office open… Monday – Friday 9.30am – 5pm …and from 1pm on the day of weekend performances. Telephone bookings (card only): 020 8977 7558.
  • By post: state the event and number of tickets required and enclose an SAE and cheque payable to ‘Landmark Arts Centre’ to our address.

Please note…

  • Booking fees: if you wish to have your tickets posted and haven’t supplied an SAE, a 50p postage fee applies.
  • Refund & Exchange Policy: no refund of tickets or class bookings will be made unless the event or class is full and we are able to re-sell your ticket/class place, in which case an admin fee of £1 will be deducted from the amount refunded.

Concessions, Offers…

  • Concessions: available to LAC Members and others as noted for the event, workshop or class.
  • Gift vouchers Looking for a gift? Why not buy them Landmark Gift Vouchers! £5, £10 and £20 vouchers are available and can be used for concert tickets, workshops and courses.

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