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Landmark Arts Centre Privacy Policy

When you sign up to our mailing list, buy a concert or live event ticket in advance, enrol on a course or workshop, become a Landmark Arts Centre Member or, if you are an artist or maker, apply to exhibit at one of our exhibitions or fairs, we obtain information about you.

This statement explains what information we collect, how we look after that information and what we do with it.

For what information we collect on this website, see the Privacy Notice for this Website.

What Information We Collect

Depending on what you are purchasing from us or signing up to, we may collect any of the following personal information from you:

  • Your name
  • Postal address
  • Telephone number
  • Email address
  • Birth Year
  • Which of our activities (e.g music, exhibitions, classes) you are interested in
  • Your booking history i.e. which events you booked tickets for or what courses you enrolled on.
  • If you are a Landmark Member we will also record the date you became a LAC Member, your renewal date, your membership category, how you paid your subscription and whether you agreed to Gift Aid it.
  • If you are applying to exhibit at one of our exhibitions or fairs, we will also record what you do (e.g. photographer, fine artist, sculptor etc) and your website address, if you have one.

We aim to ensure that the information we hold is accurate, up to date, adequate and relevant and from time to time we may contact you to confirm our records are still correct. You can contact us at any time to check, update or request removal of your information.

Financial Information

We do not store any credit/debit card details or bank account details on our computers. If you use any of these methods to pay for tickets, courses, subscriptions etc when booking over the telephone, the details are recorded on a paper form which is securely stored and then destroyed on site once we have processed and reconciled your transaction. The CSV number is destroyed immediately after your payment has been processed.

How We Store Your Information

We have a legal duty under the Data Protection Act to safeguard your information and we do this by storing your information on a computer database that is password protected. Only staff trained in the use of this system are able to access it. This database is stored on a secure server.

If you are a Landmark Member we also keep a paper copy of your Membership Application Form which is stored securely.

How We Use Your Information

The information you provide will be kept confidential and will be used only to support your relationship with the Landmark Arts Centre and to deliver the services you have purchased.

If you sign up to one of our courses or workshops, we may share your email address with the tutor, but only if you have given your consent for us to do so.

If you have applied to exhibit with us then your information will be held by the organiser of the event to which you have applied and will be used to send you relevant information about that event or other opportunities to exhibit that may interest you.

If you have signed up to our postal mailing list, we may share your name and postal address with a professional third party mailing company purely for the purpose of sending you our quarterly events brochure. However we will only use a company that complies with the Data Protection Act and that commits to destroying data supplied by us once the mailing has been sent.

We will never share your information with any other third party without your consent, except in the unlikely event of our receiving a legal warrant or other legal instrument from a Government or law enforcement agency.

How Long We Keep Your Information

We will retain your data indefinitely unless you tell us that you wish to be removed from our database.

How To Opt Out

We will always provide a clear method for you to be removed from our database and you can also contact us directly at any time to ask to be removed.

Finding Out What Information We Hold About You

You have the right to obtain a copy of all the information we hold about you. To obtain a copy please contact Lesley Bossine, Arts Centre Manager, who is the Data Controller for the Landmark Arts Centre. We will aim to reply as promptly as possible and, in any case, within the legal maximum of 1 month.

Any Questions?

If you have any questions or comments about our Privacy Policy, please contact us at our address, or on 020 8977 7558, or via Info at the LAC.

Privacy Notice for this Website

Contact Us…

Opening Hours

  • An event or class: see relevant What's On or Classes' entry.
  • The Centre: open to general visitors… Monday – Friday, 9.30am – 12.30pm.
  • Box Office: see under How to Book.

Wheelchair Users

  • Accessible events & classes: marked with the wheelchair symbol.
  • For advice on parking: please telephone LAC Office in advance

Hearing Assistance

  • Main hall: an induction loop is installed.

Food and Drink

  • Café / bar: open for most events; check event listing. For our fairs caterer Enjoy! operates the café, serving tasty home-made food as Enjoy!@The Landmark. What's available at the bar / café.
  • Pre-show supper: available for events marked supper. See event listing for menu and booking deadline. Catering by Enjoy!.

Our Address

Landmark Arts Centre Ferry Road Teddington TW11 9NN United Kingdom

(in South West London, between Twickenham, Richmond, and Kingston-upon-Thames).

Locate on Google Maps or on Bing Maps.

What the building looks like

Travel Options

  • Train: Waterloo to Teddington (33 minutes), then just over 10 minutes' signposted walk
  • Bus: R68, 281, 285 all stop outside the Centre; 33 via Waldegrave Road
  • Tube: District line to Richmond and then bus R68
  • Cycle: on-site parking for up to 12 bicycles
  • Car: no parking on site but free parking in surrounding streets.

TfL's Journey Planner

How to Book…

  • Online: where indicated.
  • In person or by phone: Box Office open Monday – Friday, 9.30am – 4pm (and from 1pm on the day of weekend performances). Telephone bookings (card only): 020 8977 7558.
  • By post: state the event and number of tickets required and enclose an SAE and cheque payable to ‘Landmark Arts Centre’ to our address.

Please note…

  • Booking fees: if you wish to have your tickets posted and haven’t supplied an SAE, a 60p postage fee applies.
  • Refund & Exchange Policy: no refund of tickets or class bookings will be made unless the event or class is full and we are able to re-sell your ticket/class place, in which case an admin fee of £1 will be deducted from the amount refunded.

Concessions, Offers…

  • Concessions: available to LAC members and others as noted for the event, workshop or class.
  • Gift vouchers Looking for a gift? Why not buy them Landmark Gift Vouchers! £5, £10 and £20 vouchers are available and can be used for concert tickets, workshops and courses.
  • Gallery Magazine offer: discounted subscription for artists.